how do i contact stubhub for refund?

Remember, your order is covered by our FanProtect Guarantee." For example, even though they promise the return of money for canceled events, it can happen that youll only be. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. this link is to an external site that may or may not meet accessibility guidelines. In other words, when it can be too late to get a refund. If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. Harris Teeter. Phone Call 1-866-788-2482. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. As for other major vendors, Ticketmaster and Live Nation state on their websites that they automatically refund canceled shows. If you feel like StubHub cheated you, you could take action against them. To reach customer support call 1-866-788-2482 Find contact information here. Help us improve this article with your feedback. This watermark prevents others from copying them. Copyright 2007 - 2023, ContactHelp.com. Covid 31 Refunds 41 StubHub 211. How can I email stubhub to refund tickets for a cencelled event. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Whats The Difference Between Class 2 And Class 3 NI Contributions? (Business Insider calculated that the payments in seven locations were more than $16.7 million.). Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Moneys 2023 Changemakers: Meet the Creators, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. What Qualifying Event Would Trigger 18 Months COBRA Continuation? Absolutely, you can list these tickets for sale on our site ! Customer service all the way to your seat, 2000-2022 StubHub. Copyright 2020 Scripps Media, Inc. All rights reserved. Solved: Refunds - StubHub Community I have an email stating "Remember, your order is covered by our FanProtect Guarantee." Find contact information here. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. Depending on where you live and how you got the tickets, you may be due a cash refund. . Otherwise you will receive a voucher for 120% of your purchase price. Refunding tickets to a cancelled event - stubhub.community Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. The old bait and switch! Mobile tickets are viewed on the StubHub app (or a mobile web browser) using a mobile phone. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. See detailed StubHub customer service rankings, employee comments and much more from our sister site. On March 7th, StubHub emailed Marrali a copt of its refund policy. Simply go to your StubHub Wallet and click the Request cash refund button on the appropriate credit. Your TIN is typically either your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. How Do I Contact StubHub For Refund? | Insurance Guide 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. How do I contact StubHub support? - KnowledgeBurrow.com Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. There you will see your canceled event credit along with a link to request a refund instead. No matter how you get them, well email you when theyre ready. I went into the app prior to game time and it said all of my tickets had sold, and I had no active listings. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. If its past 10 AM on the day of your event and you dont have the tickets, please contact us. and take advantage of this neat service whenever you need it. Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC The clause is designed to protect both buyers and sellers. We have a great help article here which provides the steps to list these Mobile Transfer tickets. You already know that. If refunds for your event are approved by the Event Organizer, you will see a "Request a Refund" link in your online account. Georgia The highest chances you have of being granted your refund is if you let DoNotPay request it for you. StubHub is a marketplace where fans buy from and sell tickets to one another. Postponed events may not be eligible for refunds. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee For example, on the sale of a $100 ticket, the buyer would pay $110. Reply anytime to let us know how we can improve. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Personal Loans can provide financial relief during an emergency. 2023 www.cincinnati.com. You can reach the corporate office at 415-222-8400. Congratulations on your sale. Get immediate StubHub support from HelpOwl.com. . "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. If your payment is pending, well cancel the payment. StubHub.com | Better Business Bureau Profile That being said, Stubhub is only providing refunds in the 14 states which require cash refunds, California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee, Otherwise they are providing vouchers for 120% of the pruchase price that can be used thru 2021. StubHub offersthe retroactive refunds because the live events industry is opening back up. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. This material may not be published, broadcast, rewritten, or redistributed. A few days later I'm only paid out for 1 set of tickets. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. What do you mean Dming the moderators? Had a concert canceled because of COVID-19? Find contact information here. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Review, To see your event status, log in to your StubHub account and select 'My tickets' then. It is possible to request a refund on a purchased StubHub ticket manually. for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. How do I complain to StubHub? You never know when you might find yourself financially strapped - the good news is you have options. We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. The clause is designed to protect both buyers and sellers. You will enter your community username and new password and done! We may be compensated if you click this ad. Illinois StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. These are the steps to do it: Gather all the information you have on the purchase Dial +1 (866) 788-2482 Wait for a StubHub representative to reach you Explain your case the best you can Poor customer service is the biggest pet peeve to DoNotPay. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. After the switch, you will enter the email address you use to access the community in order to reset your password. If I am correct, the sellers will be part of this discussion because I would assume Stubhub would be the intermediary -- charging fees and such, but not using the $s that the seller received from me? Ohio Attorney. For buyers, StubHub guarantees: Youll get the tickets you ordered in time for the event and theyll be valid for entry. but I havent been able to get in contact with anyone from StubHub. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. This number works. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds United States - California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee Canada- Alberta,British Columbia,Ontario,Quebec Wish they would help. Cannot believe that I was stupid enough to use StubHub I will never use you guys again I will tell all my friends to stay away unless you want to get ripped off! After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. In most cases, tickets arent issued until 24 hours before the event When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. StubHub is offering the retroactive refunds now because the live events industry is opening back up. The company does have something they term FanProtect Guarantee in its User Agreement. Sellers . We do still love going to events and want buying tickets online to be easy and safe. The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. Reached out to customer service twice still can't list tickets. Refund for Foo Fighters tickets? - StubHub Community We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Buy sports, concert and theater tickets on StubHub! StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money Sit back and relax while we do the work. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. From everything weve seen, the StubHub customer support is quite thin, to say the least. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. Marrali just wants her money back, and she's not the only one. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. Click here to update this department. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form to StubHubs legal department. For more information, read, Moneys 2023 Changemakers: Meet the Experts, Moneys 2023 Changemakers: Meet the Leaders, 6 Major Tax Changes That Could Affect Your Return and Refund This Year. Dorado, PR 00646, Metro Office Park I would like to request a refund for the cancelled Billie show versus the credit that Ive received. Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. How to Request a Stubhub Refund [98% Success] - DoNotPay I was a no show due to a soft water flooding of o BUFFALO, N.Y. (WKBW) 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. I received an access code that didn't work and Customer Service asked me to give the seller a little time. All rights reserved. The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. Check out the table below to see the best alternatives to StubHub. Those will be paid out by the end of May. Let us teach you the major money lessons you NEED to know. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. On March 7th, StubHub emailed Marrali a copt of its refund policy. Support : StubHub Read on to find out what your best chances of getting a StubHub refund are. How to Get a Refund for All Your Tickets - Vulture Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. AND TOLD ME THAT "Recine. Viagogo, a tickets marketplace, bought StubHub in February 2020. Click your state to see if you qualify! I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. Events postponed or rescheduled won't be refunded, Fowlks said. How do I contact StubHub for a refund?

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